Learner information, policies and procedures

Service Details

Got a question or for further information.

Email our Operations Manager, Gabby Bale. [email protected]

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All the information you need to support your learning journey

Water Training Australia is committed to supporting you through your accredited industry-based professional development program.

Training is delivered via:

Classroom based delivery

(off‑the‑job training)

On‑the‑job training

(training and assessment at your workplace)

Training away from your job, such as classes or online sessions (e.g. Zoom or MS Teams). We’ll tell you dates, topics, and what to bring to class.

You’ll practise tasks, collect evidence, and may be observed by a workplace supervisor Subject Matter Expert (SME) or a WTA trainer. SMEs help you practice and sign off workplace activities in your Training Logbook, but only the assessor can decide final competency.

Browse this page to find relevant information, policies and procedures.

Can’t find what you need? Contact our VET Engagement Team at: [email protected]

Learner Support Services, Policies and Forms

Contacts

Learner support contacts

Mrs. Gabby Bale

Operations Manager

Ms. Chriss Kelly

Learner Support and Progress including learners under 18

Support Needs refers to an identified: Literacy, Language, Numeracy and/or Digital capability (LLN&D) gap, a disability, health condition, behavioural, mental health or wellbeing difficulty requiring assistance to participate in training and assessment on the same basis as learners without disability or additional needs.

We provide reasonable adjustments and flexible learning where possible. Tell us your needs at enrolment or any time. Adjustments can include early access to materials, different print sizes, clearer instructions, assistive technology, or referral to external services.

Support Services may include, but are not limited to:

Language, literacy, and numeracy (LLN) programs or referrals to these programs
Equipment, resources and/or programs to increase access for learners with disabilities and other learners by access and equity.
Mediation services or referrals to these services
Referral to counselling services where appropriate and agreed
Information and communications technology (ICT) support
Learning materials in an alternative format e.g. in large print
Learning and assessment programs contextualised to the workplace
Study support and guidance from our qualified career guidance staff member.
Any other services that the Water Training Australia considers necessary to support learners to achieve competency.

Feedback

We focus on quality and continuous improvement and welcome feedback from learners and employers at any time.

You may be asked to complete short surveys during your course. These help us improve training and support